2 Feb 2017
Meet Eric Wildlitz, Vice President, North American Sales
What Does A Typical Day Look Like In Your Role At Vanderbilt?
It varies every day, but I deal with all aspects of managing the company’s regional sales team, working with them on current projects and/or new opportunities, as well as potential issues. I’m also responsible for managing the Siemens relationship in the US since we started supporting their business here, so part of my day can be spent working with Siemens on various projects or trying to manage the proper stocking levels for them.
In Your Opinion, What Is The Key To Achieving Excellence In Customer Service In The Security Industry?
We have to provide excellent service from helping our customers develop an opportunity to when they place the order, when we fulfill the order and beyond. From a sales perspective, we have to be able to provide the answers they need to make a decision, and then provide support from order through delivery of a purchase order.
How Do You Think Vanderbilt Differs From It Competitors?
We have a strong internal group and management team, and we have a strong product lineup. Over time, smart acquisitions continue to bring value to our overall product portfolio, which is viewed positively by our integrator partners and customers. What differentiates Vanderbilt is knowledge of the need to bring new ideas, products and solutions to our customers.
What Are Your Favourite Things About Tour Job? About This Industry?
I’ve ‘grown up’ in this industry. Before I joined Vanderbilt, I was in my previous position for over 20 years. My favorite aspect of the job is going out and talking to end user customers, meeting them and truly understanding what their business issues are and help them come up with a solution that’s of value to them.
How Do You Like To Spend Your Time On Your Days Off?
I’m a die-hard fisherman, especially fly fishing. I have two daughters – ages 10 and 13 – and they like to go fishing with dad, too. I also love kayaking, enjoying the woods with my dog, anything outdoors.