10 Jun 2019
Vanderbilt’s Value-Adds in 300 Words
We pride ourselves in supporting clients through every step of their journey. This means as well as delivering top quality products; we provide high-quality value-added resources.
Our Service Portfolio
A breakdown of our value-added resources includes warehousing and distribution channels, in-country engineering, Technical and Sales Support teams, both online & offline orders, returns and repairs, plus training support on-site or at one of Vanderbilt’s many global locations.
Our new webshop is helping optimize our goal to serve customers 24/7. Accessed through the main Vanderbilt website, the webshop presents a simplified, intuitive interface that makes it easy to navigate and use. How-to videos assist with any questions that may arise, and an improved product hierarchy and centralized Asset Management System (AMS) ensure all support materials are relevant and up-to-date.
With our remote showroom, all that is required is a laptop and an internet connection. A ‘one-time’ login credential enables the use of the demo facility on an agreed day and time. Using the demo suite ensures you always have the most up-to-date software versions. The suite benefits from a card simulator that allows the full demonstration of our access and intrusion systems, so no hardware is required.
Enhanced Support Services
Our company includes a fully functional, pan-European Technical Support team to support customers across the globe. This means local support in core languages, which allows geographical hubs to operate more effectively. This means faster Technical Support that is delivered more efficiently, ensuring quicker resolutions.
Online Learning Platform
Our Learning Management System (LMS) is designed to allow customers remote access to training courses and advanced learning options from anywhere, at any time. The platform includes quick-to-complete modules, quizzes and assessments, and downloadable notes, all equipped to allow customers instant access to resources about principal products in an instant.